http://www.echurchonline.com/support_forum.html hourly 1 1970-01-01T00:00+00:00 http://www.echurchonline.com/pc_url_4738074 <p class="plain">I went through the same problem a while ago.  You need to send an e-mail to <a link="" target="_blank" href="mailto:support@churchonline.com">support@churchonline.com</a> and work with them.  They'll set you up with a new password and you can get started.</p> <p class="plain">You can keep your current address because you have to tell them when you're ready to switch and kill the old format.</p> <p class="plain">Some of the new designs are a little tricky so if you need to move on it, I recommend using the "Basic Simple" design - it's about as close as you can get to the old format (see stampb.org - that's us).</p> <p class="plain">Or you can get them to transfer the information for a fee - I think about $300 or $350.  (Not something I was willing to do.)</p> <p class="plain">One of the biggest issues I had is the time delay between sending an e-mail and getting a response.  If you call, you get a message telling you to use the e-mail.</p> <p class="plain">Good luck.  I'd be happy to answer any questions that I can.  I know the frustration on trying to follow the help pages...  E-mail me if you'd like.</p> <p class="plain"> </p> <p class="plain">Sharon E</p> <p class="plain">edwsharon@aol.com</p> Sharon Edwards 2008-09-15T09:55:33-07:00 RE: We need to update system how do we??/ http://www.echurchonline.com/pc_url_4684489 <p class="plain">My church needs  to update our version to version5 but we have not receveived the email to update. What can i do? we are a 29.95 member.</p> <p class="plain">Thanks </p> <p class="plain">Michael Harbin</p> <p class="plain">Youth Minister</p> <p class="plain">Seerley Creek Christian Church</p> Michael Harbin 2008-09-05T09:11:59-07:00 We need to update system how do we??/